Workflow for Participation in the Program

The CimpactPro Partner Program is a workflow created to ensure that business partners carry out their sales processes in an orderly, transparent and efficient manner. This structure is designed to align with CimpactPro's corporate goals while facilitating partner success. A step-by-step, understandable and sustainable workflow is presented below:

4.1. Application and Approval Process

Candidate Partner:

• Fills in the application form on the website and submits the application. The application details information such as competencies, customer portfolio and strategic goals.

CimpactPro:

• Reviews the application, evaluates the candidate partner's sectoral compatibility and marketing competence.
• Interviews the approved candidates and explains the details of the program. Approved partners are granted access to the Partner Portal.

4.2. Training and Certification Process

Candidate Partner:

• Completes the training modules assigned to him/her through the Partner Portal.
• Successfully completes the training and certification program offered by CimpactPro and receives a certificate.

CimpactPro:

• Provides comprehensive training to the partner on software, carbon management and sustainability strategies.
• Monitors performance and provides support throughout the certification process. It defines the certificate of the partners who successfully completed the trainings through the portal.

4.3. Marketing and Promotion Preparations

Partner:

• Downloads marketing materials from the portal and creates the promotion strategy.
• Uses the digital content provided by CimpactPro on social media, email marketing and other promotional channels.

CimpactPro:

• Provides partners with joint marketing materials, digital content and campaign support.
• If needed, it plans joint promotional events and campaigns with the business partner.

4.4. Customer Relations and Sales Process

Partner:

• Conducts initial meetings with target customers, introduces CimpactPro software and explains its advantages.
• When an agreement is reached with potential customers, informs CimpactPro about the sales process and requests technical support from CimpactPro if necessary.
• Updates the status on the Partner Portal after signing the contract with the customer.

CimpactPro:

• Provides technical support and information for customer meetings in line with the Partner's requests.
• The Partner Portal tracks the sales recorded by the Partner and communicates directly with the customer when necessary.

4.5. After Sales Support and Renewal Process

Partner

• Provides basic support to the customer during the initial training and installation phases.
• It monitors the ongoing usage processes of the customer and informs CimpactPro during the subscription renewal period.

CimpactPro:

• Answers all questions about the use of the software to ensure technical support and customer satisfaction.
• It informs the partner during subscription renewal processes and calculates the partner's renewal commission when the renewal process is completed.

4.6. Performance Monitoring and Feedback

Partner

• Regularly reviews reports on sales, commissions and customer satisfaction through the Partner Portal.
• They review their strategies to reach their sales targets and request support from CimpactPro if necessary.

CimpactPro:

• Monitors the partner's performance with monthly and quarterly reports and evaluates the rate of realization of its targets.
• It makes suggestions to improve the partner's performance and pays special bonuses to partners who exceed their targets.

4.7. Continuous Improvement and Development

Partner:

• Provides regular feedback to assess development opportunities.
• Keeps their knowledge and skills up to date by participating in new trainings and modules offered by CimpactPro.

CimpactPro:

• Improves the program and develops new support mechanisms based on feedback from partners.

Supports the development of business partners by constantly updating the Partner Portal and training contents.